And on the 1st day of Christmas, my true love (ahem, Winmo), gave to me…

With holiday cheer in full swing, we’re taking a break to celebrate the 12 days of Christmas with our partner Winmo, our clients, and to appreciate the campaigns released this season. 

Catapult is rounding up the top ads that made us smile, and we hope it brings you some cheer too. 

1. Aldi | EBanana Scrooge

https://youtu.be/OW-PhgjyNSs

We can’t get enough of the fruits and vegetables in Aldi’s holiday ads. The retail chain takes a fun holiday spin on their core message promoting better-for-you options in order to reach health-oriented consumers. We love this year’s edition with a banana and a fun spin on the classic story of Ebenezer Scrooge. McCann WorldGroup gave us this campaign, and it all started with the iconic A Christmas Carrot ad and Kevin the Carrot.

What we’ve known about Aldi during the past two years is that it’s digital ad spend increased, and that trend has continued in 2021 and into the holiday season, according to Winmo Sales Predictions. Learn more with Winmo.

 

2. Amazon | Kindness is the greatest gift

https://youtu.be/1z73AKLBgLg

If we learned anything as a collective group this year, it’s that empathy is the glue that keeps us together. The sentiment of this ad hits on emotion and feeling of belonging we’ve all craved during the holiday frenzy. 

The agency Lucky Generals zeroed in on this emotion and communicated the value of kindness over materialism perfectly, showing us that there is a genuine place for this brand in our lives. 

 

3. Disney | The Stepdad

The in-house team at Disney debuted the Christmas Short “The Stepdad” this season and it was a tear-jerker. All we can say is get the tissues ready.

 

4. Etsy | Give More than a Gift

https://youtu.be/2npuRqglWGc

The brand worked with 72andsunny to make a big marketing push for the holiday season, according to Winmo Sales Predictions. The message behind the advert reminds people that connecting with your friends and family is what makes the holidays so meaningful. 

 

5. Home Depot | Does Santa Shop Here?

The Home Depot named BBDO as its creative AOR just this year, and within months released the brand’s holiday campaign. The ad features real retail associates from Alaska and showcases just how far their customer support will go to keep a customer happy…in this case by keeping Santa’s identity a secret.  We love that they’ve kept this lighthearted and close to the brand’s mission.

The Winmo research team reported earlier this year that The Home Depot selected OMD as its media AOR as well. Winmo is predicting that with these two new agency relationships the brand will be increasing their media spend in the New Year. Learn more with Winmo.

 

6. Lego | Rebuild the World

https://youtu.be/Yxmvp6LyseM

Another beautifully crafted ad that shows how kids can build and rebuild whatever they want using their imagination with Lego products. The ad was created by Lego’s in-house agency and is another stunning spot for the brand’s Rebuild the World campaign, originally launched in 2019.

 

7. Macy’s | Tiptoe and the Flying Machine

https://youtu.be/DwIUIrk56cQ

BBDO New York created a loveable character named Tiptoe who we met during the Thanksgiving Day parade. They’ve brought Tiptoe back for the holiday season, this time in an advert where the reindeer realizes her dream of joining Santa’s Sleigh Team. It’s cute, it’s inspirational, need we say more?

 

8. Planters | A Nutty Holiday

Ok this one deserves a spot on our list because, well to put it simply, nostalgia. Or NUTstalgia as the ad cleverly puts it. The new work awarded to VaynerMedia after an acquisition by Hormel positions Planters, or what is more notably recognized as Mr. Peanut, as “A Nut Above”, the tagline introduced earlier this year. We’re loving the throwback. 

 

9. Peloton | When Your Workout is a Joy, It’s a joy to workout

Another classic holiday favorite, the story of Scrooge, has been spun by the agency adam&eveNYC to share the joys of working out with a Peloton. Ahead of the New Year / New Me resolutions, this ad is sure to inspire those looking to boost their workout routine. And it really does look like fun, even for a Scrooge.

There’s a lot more activity ahead for the brand in 2022. Learn more with Winmo.

 

10. SNL + HomeGoods | What real moms want

I know, I know, not a serious advert, but the SNL skit was hilariously good and we couldn’t help but add it here. It really did make us smile. The family of brands HomeGoods, TJX, and Marshall’s tends to target women of most ages, and the skit so perfectly hits on the holiday dynamics between mothers and daughters.

 

11. Toyotathon | Bookstore

https://youtu.be/kOMLT80OVBY

 

Saatchi & Saatchi put together a spot that shares a heartwarming story of togetherness and community with Toyota at the center. The agency has been leading the campaign for the new 2022 Tundra, which is prominently featured in the advert. 

 

12. Wegmans | Happy Together

Lastly, we picked this cute advert from Wegman’s. It’s another advert that really shows the reason for the season, being together. The agency Optic Sky brought this one to life and shows us how Wegman’s brings people together during the holidays.

 

 

The message is clear this year, brands want to find a place in your life where you can make genuine connections with other people. We’ve thoroughly enjoyed putting this list together, and hope it brings you happiness this holiday season!

The past two years forced many agencies to take a hard look internally at their business development efforts. When the Pandemic began, paused agreements and decreasing scope were standard across huge swaths of most client bases, and new client acquisition needed to happen quickly. That increased need has caused many medium-to-large-sized agencies to take on a true “sales machine” mentality. No longer sitting back and saying “if you build it they will come”, these shops are competing by saying “we will bring it to you”.  

With this shift in mentality, expect to see more competition than ever from other agencies this year. Outbound activity will be at an all-time high from all of your competitors.

Agency Tenure

This “bring it to you” approach of new business is especially important as you begin to realize the timing of how brands buy. In the past, the generally accepted timing of agency tenure was somewhere around three years. Every three years a brand would be out hunting for a new creative or media AOR. If we make that assumption to be true, that would mean that 33% of brands in a given year are shopping. Not too hard to find 1 out of 3, right?

Well, the assumptions made about agency tenure are deceiving. Catapult evaluated over 2,500 relationships that were tracked in Winmo and we found that the actual average tenure of a brand/agency relationship is 5.9 years! Almost double what the assumed tenure is.  

Total Addressable Market and Competition

The more growth-aggressive agencies are building a sophisticated sales machine to get in front of these brands. They understand that in order to capture the 17% of brands shopping for an agency, you need to spend time educating and interacting with a higher percentage of the Total Addressable Market. You can’t ignore the other 83% that aren’t in a position to buy today, because they may be in position tomorrow. We certainly can’t force them to have a need or to go into an RFP, but we can proactively find ways to stay in front of them and lay the foundation through value-added content and conversations. It’s recognizing though that new opportunity conversations don’t always have to end with a budget and a win, sometimes the win is just in making the connection with your prospect by showing value in a unique and meaningful way.

The “sales machines” that are being built to capture business both have an eye on the 17% and the 83% discussed, but it’s not easy. In order to do that, you need both 1:1 human outreach for the 17% using both data and insights, while also spending time educating the other 83% through content, PR, SEO, and SEM methods. Neither of these paths work truly alone in a vacuum, and a more holistic approach is what is needed to ensure that you are able to compete with all the increased activity from your competitors. If you begin to slack in any one area of this approach, it will have a negative cascading effect on your entire new business process.  

Finding the Right Opportunities 

Below is an example of a tech stack and outreach flow that our team utilizes to go after the 17% of buyers that are looking today. This takes time, organization, and accountability to consistently use the data at hand in a very structured process in order to produce the types of meetings that we know will result in revenue. The key here though is the process. The clearer and more structured your process is in the beginning, the easier it will be to customize, adjust, and scale as you learn which prospects are falling into the 17% and which are in the 83%.  

 

 

With so much disruption happening, agency opportunities are at an all-time high and it’s going to be a highly competitive year ahead. Is your sales machine running at full speed?

Success in the new year hinges on our ability to understand and predict the current and future market conditions around our business. For agencies, the last year and a half have brought near-constant change and amplified some of our most difficult challenges. Notably, new business development is the challenge many face right now in order to rebuild their revenue streams.

For years, business development has been an exercise in waiting for word-of-mouth and referrals to work for your agency. The hope is that if you do good work, it will be recognized by others, and they will then in turn reward you with more work. While this does happen, in an environment like the one we have in 2021 and 2022, waiting on others just is not going to cut it. In order to proactively build back our revenue, we need to understand what trends are affecting our business and how to take advantage of them for our own gain. We see three major new business trends happening now, and the first is all about people movement.

The Great Resignation

We Are Rosie recently did a study and over 63% of their survey participants said that they plan to make a job change before the end of this year. This is probably of no shock to anyone running a business right now, as we have all felt the sting of employee churn in one way or another. Whether it is an employee leaving your agency or a valued client contact leaving a brand you work with, employee movement has been near an all-time high.  

What is key about this is understanding that this movement, while disruptive to almost every area of your business, is also a massive opportunity.

Disruption is good for new business

The biggest indicator of a brand about to go through an agency review are CMO shifts.  Change. Disruption. You know what follows a CMO shift in those reviews? VP, Director, Brand Manager shifts. All of those people moving around signals changes within brands and each new person that steps in to fill the open roles left by the leaving employee brings their own new preferences for partners. Each (no matter how small) employee disruption within a brand brings a new opportunity to network, learn, and eventually partner to solve that brand’s most pressing challenges.  

With disruption comes opportunities to proactively drive the type of word of mouth and referrals that your teams need and want to increase your overall revenue. The key here is to be proactive in driving those referrals and not waiting around like in years past. That proactivity comes from creating a simple networking process in place for all of your key executives. If there is no process, then we know it will not get done. Networking almost always takes a back seat to things like client work and new pitches, so if you are not committed to dedicating time and energy to this practice, then it will surely be a short-lived fad within your firm.

Core Network Activation (as we like to call it) is as simple as:

• Dedicate 15 minutes every morning to your networking outreach.
• Create an immovable calendar block, so that culturally you commit to doing this every day.
• Within that 15 minutes, the plan is to do 3 points of outreach, 5 minutes each.
• Each outreach will be a simple, direct message simply to stay visible in a time of isolation.
  • Comment on their brand’s latest news, check in on that vendor you always work with, if you have known them for years – ask about their family
• Be proactive in your referral request:
  • “Who do you think would be interesting for me to know?”
  • “You know our best clients are similar to you, who comes to mind that you think I should talk to?”

 

At Catapult, Core Network Activation is something that we do every day for ourselves and our clients, and it is key to kicking up dust on conversations that may have gone dark or reigniting a spark that died down when life got in the way of a client we were trying to work with. The key here is that with all of the movement and disruption that The Great Resignation is bringing to brands (and agencies alike) your new business plan has to be one that takes advantage of that disruption.  Not every proactive new business outreach has to be a cold one.  There are plenty of warm opportunities out there if you take the time and energy to cultivate them. 

When planning for the new year, the common perception is that most companies begin planning their new year goals sometime around the Thanksgiving holiday and will not firm up their final plans until the end of the year…at best.  In fact, with the hustle of closing out a year, most will not begin goal and execution planning of their new year until January when that new year begins.  Instantly putting themselves behind the eight ball.

Here’s what we are seeing from brands planning right now

Our team did a recent survey of 50 meetings held in the month of September with brands interested in their agency’s services.  What we found was that 30% of the meetings were strictly focused on solving 2022 needs.  Four months before the new year these brands are already identifying their growth needs and evaluating partners to help them solve those challenges.  

This same survey showed that the remaining 60% of meetings were a combination of solving year-end and 2022 needs, with just 10% of the meetings focused on affecting this current year.  Most of that 10% were smaller digital projects to fix an immediate issue with a current vendor that was not performing well.  Although 60% of meetings were talking about “combined” this year and next, the majority of those were “hopeful” that they could affect this year, with the focus being on effecting next year.

Don’t miss out on Q1 revenue for the new year

Understanding ahead of time what your prospects are looking to affect and when they need to affect it is massively important to how you approach your prospecting efforts and language.  It also means that your goals for your new business plan need to be adjusted properly.  The work you do in late Q3 and Q4 to drive new business growth is revenue that won’t be seen until Q1 of the next year.  If you, like many agencies we have seen, wait until after the holidays to start your new business approaches, you will miss out on all of the Q1 revenue because those decisions are being made now.  

The holiday season can be a powerful time to make meetings and opportunities happen specifically because so many agencies are slowing down their new business efforts.  We have always felt that when your competition slows, you should accelerate, and if you want to be leading in 2022 you better be accelerating your efforts now in Q4.  Q4 conversations equal Q1 dollars.

Case studies are useful guides to educate and influence your prospective new clients. While there seems to be a general consensus on the case study structure most prospects expect to see, there are real issues in how firms are presenting them. These issues can cause one of two things to happen:

1. The case study is not read at all
2. The case study is not convincing or impactful

Here are a few tips to get your case studies read and help your agency new business efforts:

Focus on the problem, not the solution

Human nature is wanting to talk about yourself (in this case your agency) and all the great things you did to provide an amazing solution for your client. The problem of course is that human nature from your prospect’s side is that they care about themselves, and prospects don’t identify with your solution, they identify with the problem. Help them identify that you understand their problems better than anyone else by focusing the majority of your case study on recognizing and outlining the problem they face from a brand and market perspective.

Shorten your case study

Early buying stage prospects are short on time and attention span. Help get directly to the part where they have identified their similar problem and are intrigued by an amazing result quickly. This means you need to have a graphic of your results (ie, 205% ROI) at the very beginning of your case study, and you need to give either a brief or dive right into a short description of the problem at the outset. Also, you don’t need to go through every detail of a campaign in the solution, just highlight those largest areas of impact and save some words for either your pitch or break them down in breakout areas (see below).

Make multiple versions of the same case study

Landing page, 1 sheeter, Deep Dive, Breakout Page. When you are in the new business process, a case study may have different uses. Create a landing page to use for gathering interest during a drip campaign with the goal being a lead conversion. Use a 1 sheeter as a teaser or interest driver for someone that you are in early-stage conversations with. A Deep Dive deck or page is where you can get a bit more long-winded and is useful once you have talked to a prospect about a past project and they are now interested in those solutions.

Lastly, use a Breakout Page as a mini-case study for an individual action that you took in a larger campaign to highlight that particular part of the case study’s effectiveness. If you can match up the proper version of the case study with where someone is in the buying journey you are more likely to generate a positive response.

After a year and a half of the market going through radical changes, the way you present your case studies at each stage of the new business cycle is incredibly important. Don’t forget that some of your case studies may also have prematurely aged because of the pandemic forcing massive changes to the market. If this happens, it doesn’t mean that you have to toss an old case study, just find ways to focus on specific aspects you believe can be used across verticals by focusing on the specific problems.

Case studies are important for any agency’s new business effort, don’t let yours get ignored. The work you have done is no doubt amazing. Let’s make sure people actually see it.

Recently we had the opportunity to join team Winmo on their Win More Podcast to talk everything agency, or at least as much as you can cover in 40 minutes.  Throughout our conversation we talked about:

• Challenges facing agencies pre and post pandemic
  • Generating agency new business in a sea of sameness
  • Finding your Right to Win clients
  • Keeping your employees passionate about your new clients
• Diversity & Inclusion
  • How this is more than a trend and why agencies have been and need to continue to focus on this in order to better serve their clients, employees, and consumers
• The rise of RFPs
  • They’re baaaack…what to do, and how to avoid falling in the same old RFP trap
• Campaigns that we like right now
  • From the socially aware and more serious campaigns like Absolut’s #mixresponsibly to the slightly less serious Dr Rick from Progressive teaching millennials to sit down without making a sound
• Case Studies in the new reality
  • What do you do with your case studies in your new business efforts after those case studies have prematurely aged because a little pandemic changed your prospect’s entire market?
• Hot to continue to grow
  • Omnichannel outreach includes outbound biz dev, inbound efforts, SEO, PR, Paid Media…which should you use?

We have a lot more to come on these different topics around agency new business, but hopefully this great conversation with John Zaldonis at the Win More Podcast will get things started!  

Every day there are more and more articles posted about the importance of your overall corporate culture.  Like this one from CEOWorld.  Agencies, in particular, tend to put an emphasis on ensuring their attitudes and beliefs are front and center on their websites in order to show their overall corporate culture.  What many of them fail to realize is there’s a secondary culture that may be holding them back, and it has to do with the way that they bring on new clients. Your sales culture is different from your corporate culture. It specifically revolves around the people, processes, and approach that you take to bring on new clients.

Corporate culture vs. sales culture

While your overall corporate culture certainly impacts this subculture, your sales culture does have a life all its own.  Now many agencies would say “we don’t do sales, so that doesn’t apply to us.”  False.  You do bring on new clients, whether they come through WOM, referrals, or outbound sales, so any interaction you have with a new client is what makes up your sales (or business development) culture.

The way you speak, interact with, present, and deliver proposals to prospective clients is massively important to ensure they are not only impressed with your work, but feel connected to your culture in a positive way.  Many agencies spend so much time ensuring culture is felt internally that they miss the ways culture is reflected externally by those in charge of new business. 

Three things that can hold back your new business and negatively impact the way your culture is viewed

1. You are too attached to the sale. 

A LOT of blood, sweat, and tears can go into a great client pitch. And while that’s important, you should care about winning business that you are passionate about!  BUT, there is a tipping point where prospects can feel you are invested in only the win and closing their business.  In the sales world, we call it commission breath.  People know when they are being sold to make the seller money vs when they are being sold to actually help solve a problem.  The best way to show a client you care about their needs is to simply be willing to walk away if it’s not a true fit.  Tell them that upfront.  Let them know you aren’t a perfect fit for everyone.  Scarcity is value.  The more you pull back from people and let them decide, the more those same people will push forward to hear more about you and your business.

2. Your sales process isn’t a process at all.

We started this off by talking about how many agencies believe they “don’t make sales”, and that tends to show up during the overall courting process.  This means mistakes are routinely made when it comes time to have a needs analysis call or the proper follow-up after a first or second call. It also happens when a proposal deck should be submitted or how to push for those final pitches and closes.  A well-structured approach that feels organized and on time is easily recognizable from a prospect. It also gives them comfort that this is not new to you and your team.  You’ve been here before and will give them confidence that you can be a trusted partner.

3. You don’t understand what your prospects are trying to achieve.

Certainly, you know they want a new website, I mean they told you that.  What you may have missed is helping them diagnose the real problem. The problem that is keeping them from achieving their larger goals that they may believe a new website will fix.  A great new business process will properly uncover those buried problems. It also helps your ability to pitch the work and your prospects better understand exactly what they need.  Prospects need to realize you are not just a service. You are a true expert ready to have a higher-level conversation that uncovers their needs. Only then will be positioned above others when choosing who is getting their work.

 

Keep focusing on your total culture. But don’t ignore that the way you view, prioritize, and organize your new business efforts is a culture unto itself and it is on the front line every day.  For your prospects, your actions speak louder than words on a website.

 

It’s been six months. Six months of a slow, methodical, pragmatism by the market to get back to some sort of normal. Slow employment and rising inflation have caused the recovery to go a bit slower than hoped, but the advertising world has been coming back faster than the individuals spending dollars. Brands recognize the recovery, feel it, and the smart ones have been investing heavily to get in front of it.

A Well-Rounded Outbound and Inbound Strategy is More Important Than Ever

Agencies have felt the brand investment this year as inbound RFP requests soar. Good news right? More RFPs, more projects, more retainers, things are starting to get back to better than normal. Yes, in this instance, more is good, BUT we can be better than the old “normal”.

The old “normal” for growth, for many agencies, was dependent on those inbound efforts and waiting for word of mouth to eventually work its way over to you. The old “normal” also had many agencies wasting thousands of dollars on pitches that they knew were longshots at best and cannon fodder at worst. This is why when inbound is high, it is more important than ever to be well-rounded with an outbound and inbound strategy. You need to know which RFPs to turn down and which companies to pursue with your outbound strategy, which all revolves around your Right to Win category.

What’s Your Right to Win?

Right to Win is defined as the prospects/brands that best fit your prospective client profile of a perfect client. Whether it is focused on an industry, size company, regionally located, etc. They are a brand that essentially should have been a client yesterday because there is no other firm more qualified or set up to work with them to achieve their marketing goals.

Here’s how using Right to Win can get your 2021 really booming in the 2nd half of the year:

1.  Right to Win clients close faster 

This is because they are brands you are familiar with, you understand their business at an intimate level, and the brand most likely recognizes that expertise because of your team’s language, pitch, and website focus. Faster deals mean more growth and profitability.

2. Pitch when you are the front runner

Pitching is far from an exact (or even fair) science. It is a costly and timely process that can pull your team’s focus to a project that, potentially, you never had a chance to win in the first place. Unfortunately, you do not know that until the end of the pitch, so let’s be sure we are only pitching those that we know are the front runners, or in the case of proactive outbound pitching, are the only ones pitching.

3. The right clients maximize all areas of your business

The inbound are low hanging fruit and the revenue feels like it’s just right there, only we know from decades of experience that taking a client because they generate revenue, rather than them being our strategic best fit can have many unintended consequences on profitability, churn levels, and employee engagement. Right to Win clients are set up to maximize profit, reduce churn, and increase employee engagement…don’t settle for revenue, aim to maximize everywhere.

Brands Are Hungry For an Expert to Help Them Stand Out

The rest of this year is going to be full of people on vacations (finally) and brands looking for help to get back out there and in front of their competition. Now more than ever, they want to hear from an expert that understands them and can help them stand out in a meaningful way. It’s time for your agency to focus on that expertise and drive those Right to Win clients right into your agency’s open arms.

 

 

2020 has taught us many things, but one of the biggest learnings has been around most of our agencies’ need to better understand and predict where their future new business will come from. Last March, just about all of us received phone calls from our clients cutting our budgets in half or changing our scope of works (for the worse).  This meant a renewed interest in our new business efforts and trying desperately to fill a funnel with clients that could make up those gaps created by reduced scopes.  

Understand Your Baseline Metrics

The trouble for many agencies is they never established any sort of baseline understanding of their new business process.  Without a baseline understanding of the metrics that get you from a cold call to a signed service agreement, how do you know which levers to pull to make new business happen?

Lag Measures

Many agencies I review find themselves looking and evaluating new business through Lag Measures.  Lag measures indicate the current or past state of the business.  These are measures like revenue, net profit, or annual contract value.  The problem with looking at these numbers to predict future success is that they are all in the rearview mirror of your new business journey and don’t really predict what is going to happen next.  It’s important to know these values to evaluate where you’ve been, but predicting where you’re going is our aim here. I think we can all agree that our April 2019 revenue numbers didn’t exactly properly predict our April 2020 revenue numbers.  For most, your ACV reduced in 2020 vs previous years, so how do we estimate how many new clients we should or will be winning?

Lead Measures

When creating a repeatable new business process, we need to be focusing on Lead measures.  Lead measures are those that predict future results.  In terms of new business development, this means looking at actions and events that most agencies aren’t typically used to tracking.  Marketing Qualified Leads, Needs Analysis Calls, Number of Pitches are just a few lead measures that can better predict exactly what may be coming in the future months.  

Below is an example of a potential sales funnel.  If you understand the metrics and percentage chances to move from one level of the funnel to the next, then you can better predict and (importantly) ramp up your new business efforts when you hit the hard times or the times of needed new revenue growth.

 

If you don’t have a baseline already of the numbers above to move from level to level in your funnel, take a small sample of the last three months and begin to track this every month moving forward.  Even an imperfect funnel will give you a better idea and the ability to more accurately predict exactly what is coming down the line in the future.  

Better Predictions Means Faster Growth

Better predictions of your new business mean you are able to grow faster, more profitably, and provide an overall better service by being staffed properly at all times for your new clients.

If you need help figuring out your funnel and which metrics you should be tracking in your lead stages, give us a call.  At Catapult, we use these every day to ensure we are growing our own and our agencies’ new business efforts in the most efficient way possible.

 

 

 

Agency Type

Full-Service Creative

Target

Consumer Goods

The Process

Many agencies that have broad skill sets find themselves in a position of trying to drive a conversation with a new prospect but lack a real specific door opener. There are so many problems that your full-service shop can solve, so where do you begin a conversation? It’s important to us a niche when your agency is full service.

Our client was facing just such a problem in that they don’t niche down on either an industry or a service. We looked at their past experience and decided consumer goods was a great place for us to start based on the current market and what they can offer in terms of insights. We also decided that the best place to start was a conversation around digital that could then branch into a more holistic strategy. Our team decided to create a “digital audit” that we would only offer to specific brands based on their size, region, and current interest level.

In order to create such a tight list of prospects, our team utilized both Winmo and Bombora to trim a list of consumer goods companies down to less than 100 companies. Once we had an initial set of right-sized companies from Winmo, Bombora was used to determine current intent by searching for those that have “digital strategy” high on their intent radar.

We also simplified our email approach with a quick note and then some bullet points on what the audit may provide. Below is a generalized version, but will give an idea on the overall structure.

Jim,

As experts in Consumer Goods, my team reviewed your site and we’d like to offer a complimentary Digital Audit. This would include:

• Website Design + UX Flow
• Technical SEO Review
• Load speeds, Page Speeds
• Analytics Review
  ….

This email was NOT the first email that we had sent this prospect, it was actually in the middle of an 11 touchpoint cadence. They had seen our name and agency brand before through our emails, so the digital audit approach allowed them to focus strictly on this one area of opportunity.

The email was received by the Global Integrated Marketing Manager, who oversees many brands across their portfolio. The response was that they did have one brand that was struggling in comparison to others and they were interested in our team doing a quick digital audit on it. This opened the door not only to a project for the brand that needed immediate help, but then a review of all the other brands under their portfolio.

The key is, if you aren’t niched down in your agency’s structure, then you at least need to niche down your prospecting efforts in terms of language. Prospects have specific needs and so we need to approach them with that same level of specificity.

This success for our agency partner was made possible by:

 

Derry B
Business Development Director at Catapult